The following note below was just sent to to all Bido members. If you need any further clarification, or anything else we can do, do let me know.
Dear Friends & Associates of Bido,
The entire team here at Bido would like to apologize to all of our users. We admit we may have gotten a little ahead of ourselves and let our emotions precede our technological abilities.
Fixedloans.com was the highest interest domain name we have listed to date and admittedly we were unprepared and simply not ready for the influx of traffic. Our technology team is currently working on the issues, however, I do not have a target date to share with you today but will keep everyone informed to the progress and re-launch date. We are committed to producing the best product possible for our users and want everyone to know we will stay committed to that regardless of the time, energy and investment it takes.
To recap the chain of events:
Tuesday August 19, 2008 1pm Fixedloans.com auction starts…
Tuesday August 19, 2008 Shortly after 2pm Bido web servers crash…
Wednesday August 20, 2008 10am, Bido is live and ready (so we think) for Fixedloans.com relisting…
Wednesday August 20, 2008 1pm Fixedloans.com auction starts…
Wednesday August 20, 2008 1:52pm Traffic from auction slows services and makes site unavailable for most users; Bido team stops auction and pulls website offline.
As you can see, yesterday we made a conscious decision to stop the auction, as access to the website was limited which is unfair to everyone. Others may have chosen a different route but that was a decision we made as an organization and we feel it was the best decision. Bido was built with domain owners in mind and many of the decisions we make are based on ‘walking a mile in your shoes’, which we do every day. Our approach and philosophy is also based on the same principals and forms the foundation of our organization.
While I am sure this will leave some unanswered questions in our customers, partners and even competitors minds, many of those questions cannot be answered at this time. I can tell you nothing has or will change our commitment to the domain name community and at some point in the near future, we will re-launch Bido.com’s one-a-day domain name auction and more, that’s for sure. The decision to keep the auction offline for the moment in no way affects Portfolio Help or DNZoom.com . Those services will remain active and continue to serve domain name owners as it does now without any interruptions.
We would like to take this time to thank everyone that has made Bido a success. Without your participation we could not have done it. In addition, the support has been tremendous and we want to extend our gratitude and appreciation to everyone for it! Yes we are human, yes we admit we should have probably held off a few more days or weeks, who knows but we are constantly learning new things every day.
This will be a lesson we learn from and one that will only make us that much stronger and wiser when the time is right to bring Bido back! As always, we welcome your feedback and appreciate your understanding and patience as we figure this thing out! If I can personally be of assistance to anyone, feel free to reach me at the number listed below.
Thanks in advance,
Darren Cleveland
President
Bido, LLC
On behalf of the entire Bido Team!
561-330-2544 x-301
dc@bido.com
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